999jay Terms & Conditions — What You Need to Know Before Using the Platform

These Terms & Conditions ("Terms") govern the relationship between 999jay ("Platform", "we", "us") and its users ("you", "member"). Please read these Terms carefully before using the 999jay.app website or any associated applications.

999jay is a trusted and secure platform for online betting users in Bangladesh. By using our services, you agree to all provisions of these Terms. If you do not agree with any of the terms, please refrain from using our platform.

These terms are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail.

To open an account on 999jay, the following conditions must be met. These requirements are in place to ensure the safety and legitimacy of our platform.

• Minimum age 18 years is required. Accounts belonging to minors will be terminated.
• Each individual is only One Account you can open.
• You must provide accurate and truthful information during registration. Providing false information will result in account termination.
• Opening multiple accounts from the same IP address or device is strictly prohibited.
• 999jay may carry out identity verification (KYC) at any time.
• Your account login credentials (password, OTP) must be kept strictly confidential at all times.

A copy of your National ID, passport, or driving license may be requested for account verification. This information will be used solely to confirm your identity.

Financial transactions on 999jay are secure, transparent, and fast. However, all members are required to follow certain rules.

• To make a withdrawal, you must first place bets totalling at least the amount you deposited.
• Bonus balance cannot be withdrawn directly — withdrawal is only available after wagering requirements have been met.
• A bank statement or mobile banking screenshot may be requested to verify transaction details.
• If a transaction is suspected to be fraudulent, the withdrawal will be put on hold pending investigation.

999jay does not charge any transaction fees. However, your mobile banking provider or bank may apply their own charges in accordance with their policies.

Before placing any bet on 999jay, make sure you fully understand the specific rules for each game. Once a bet is confirmed, it cannot be cancelled.

• Bet Confirmation: Once you click the "Confirm Bet" button, your bet is final. Any subsequent changes in odds do not apply to confirmed bets.
• Match Cancellation: If a match or event is cancelled, the original stake will be refunded.
• Result Disputes: Any dispute regarding a result must be reported to support within 72 hours.
• Live Betting: If odds change due to a technical issue during a live event, bets will be settled at the odds originally agreed upon.
• Maximum Win: A maximum win limit applies to single bets — contact support for details.
• Multiple Bets: In a parlay or combo bet, a single incorrect selection results in the entire bet being lost.

999jay regularly offers various bonuses and promotional deals. Each offer comes with specific terms that must be followed.

• Each bonus offer comes with a wagering requirement (WR) — typically 5–30x the bonus amount.
• The welcome bonus applies to first deposits only.
• Only one bonus may be claimed per person, household, or address.
• Bets placed with bonus funds must have minimum odds of 1.50.
• Bonus offers have an expiry date — any unused bonus will be cancelled once it expires.
• 999jay reserves the right to withdraw or modify any bonus at any time.

If bonus abuse is detected — such as claiming bonuses through multiple accounts or arbitrage betting — the bonus will be voided and the account suspended.

999jay is committed to maintaining a fair and secure betting environment. The following actions are strictly prohibited and may result in immediate account termination:

• Using the platform for money laundering or processing illegal funds
• Exploiting bonuses or offers through multiple accounts
• Automated betting using software, bots, or scripts
• Betting using match-fixing or insider information
• Attempting to hack or gain unauthorized access to the platform's systems
• Unauthorized access to another user's account
• Creating or operating an account under a false identity

Protecting your personal information is our top priority. To learn how the data you provide to 999jay is used, please refer to our Privacy Policycontains full details.

• Information collected during registration is used solely for account management and security purposes.
• We do not sell or share your information with third parties.
• Information may be disclosed to authorities where required by law.
• All data is stored with SSL encryption.

For more details, visit our Privacy Policy Read the page.

999jay may temporarily or permanently suspend an account under the following circumstances:

1. If a breach of terms is found
2. Failure to verify identity
3. For suspicious financial transactions
4. If evidence of operating multiple accounts is found
5. At the user's own request (self-exclusion)
6. After extended inactivity (more than 12 months)

You can close your account at any time. Please withdraw your available balance before doing so. Once the account is closed, all bonuses and pending bets will be cancelled.

As part of responsible betting, you can set deposit limits, cooling-off periods, or self-exclusion at any time. Learn more Responsible Gaming page.

999jay always strives to provide the best service. However, our liability is limited in certain circumstances:

• 999jay is not responsible for bets lost due to internet connection issues.
• We are not responsible for any loss caused by issues with your device or browser.
• 999jay is not liable for errors caused by third-party payment systems.
• We are not liable for service interruptions caused by events beyond our control, such as natural disasters or cyberattacks.
• Any loss resulting from sharing login credentials is solely the user's responsibility.

999jay reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the website, and the updated date will be shown at the top of this page.

For significant changes, you will be notified via your registered email or SMS. Continued use of the platform after any changes will be considered acceptance of the updated terms.

For any questions or complaints regarding these Terms, please reach out to us through the following:

• Email: support@999jay.app
• Live Chat: Chat button at the bottom right of the website, available 24/7
• FAQ: FAQ Page

We typically respond to emails within 24 hours. For urgent matters, please reach out via live chat.