999jay Privacy Policy — Our Commitment to Protecting Your Personal Data

999jay is a trusted and secure online platform for betting users in Bangladesh. We believe your privacy is a fundamental right, which is why this policy clearly and transparently explains how your information is handled on 999jay.

This Privacy Policy ("Policy") applies to visiting the 999jay.app website, registering an account, engaging in betting activities, and using customer support. It takes effect as soon as you access our platform or use any of our services.

We follow Bangladesh's applicable data protection standards and strive to align with international best practices. If you have any questions, reach out to us at support@999jay.app — we're always here to help.

999jay collects only the minimum data required to deliver its services. The table below outlines what types of information are collected, why, and how:

Collected data is used only for specific, legitimate purposes. Here's how your data works for you at 999jay:

• Account Management: For registration, login security, and account verification.
• Service Delivery: To manage betting, transactions, and bonus offers.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: For resolving your issues and handling complaints.
• Legal Obligation: To comply with applicable laws and regulations.
• Service Improvement: To analyze usage patterns and improve the platform.
• Sending Notifications: To keep you informed of important updates, offers, and promotions (you can opt out at any time).

We never share your information with advertisers or unrelated third parties. Your data is not a commodity to us — it is a trust.

999jay does not sell or rent your personal data. However, in certain limited circumstances, information may be shared with trusted partners:

• Payment Processors: Solely to process transactions with Mobile Pay, Nagad, and banks.
• Identity Verification Services: To verify age and identity during the KYC process.
• Legal Authorities: Upon request from authorities under a court order or legal obligation.
• Security Auditors: In partnership with specialist firms to ensure platform security.

999jay uses cookies to enhance your experience on the website. Cookies are small data files stored in your browser.

You can disable non-essential cookies through your browser settings. However, turning off certain cookies may affect site functionality. Essential cookies cannot be disabled, as the site cannot operate without them.

999jay has implemented multiple technical and administrative measures to keep your data secure:

• SSL/TLS Encryption: Every connection to the site is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is required when logging into your account.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Data Minimization: Only the data that is strictly necessary is collected and stored.
• Staff Training: All staff are trained in privacy and data protection.

You have full ownership of your data on 999jay. Here are your key rights:

To exercise these rights, email us at support@999jay.app. We will respond within 30 days. Please note that some data may not be deletable before a certain period due to legal obligations.

999jay strictly does not provide services to anyone under the age of 18. Our platform is for adults only.

• Age verification is carried out at the time of registration.
• No data relating to minors is collected or stored.
• If an underage account is detected, it is immediately closed and all associated data is deleted.

If a parent or guardian suspects their child is using our platform, please contact us at support@999jay.app. We will take immediate action.

999jay does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For the lifetime of your account and 5 years after closure (for legal compliance).
• Transaction Records: 5–7 years (in accordance with financial regulations).
• Customer Support Information: 2 years after the issue is resolved.
• Analytics Data: Statistical data is retained for 1–2 years, after which it is anonymized or deleted.
• Marketing Communications: Deleted upon withdrawal of consent or account closure.

Once the retention period ends, your data is securely deleted or anonymized for statistical purposes in a way that makes you no longer identifiable.

999jay may update this Privacy Policy as needed. Any changes will be reflected on this page with a revised date, and significant updates will be communicated via your registered email or SMS.

Continued use of the platform after a policy update will be considered acceptance of the revised terms. We recommend revisiting this page from time to time to stay informed.

For any privacy-related questions, complaints, or requests:

• Email: support@999jay.app
• Live Chat: Website chat button, available 24/7
• FAQ: FAQ